Help Center

What types of fees does COINQVEST charge?

We offer simple pricing that scales. The first transactions are entirely free of charges. Our pricing is available here.

In some cases fees must be paid to anchors during withdrawal events to bank accounts or blockchains other than the Stellar Network. These fees are reasonably small and much lower than e.g. credit card or PayPal. We're talking with anchors to offer even better deals for our merchants. Withdrawals to Stellar are entirely free of fees.

All conversions are executed on the Stellar Decentralized Exchange (SDEX) at current rates. If a merchant wants to sell a T-Shirt for 10 USD, we guarantee 10 USD as settlement amount to the merchant. Our platform calculates the currently required price for each supported cryptocurrency to execute trades that would fill the 10 USD. The prices are then displayed back to the customer.

However, from this point in time and when the customer executes the payment the market can change. This is more likely to happen for payments on slow blockchains like Bitcoin or Ethereum. In this type of situation, we might end up with less BTC than what is required to acquire 10 USD for the merchant.

To mitigate this risk, we're applying a "community pool" concept to all payments. We add a 1.5% slippage to the payment price given to the customer. Instead of paying the BTC equivalent of 10.00 USD, he pays the equivalent of 10.15 USD.

When the payment arrives we convert the funds to USD. Once the conversion completes, any leftover dust goes into the community pool. In times when the market tanks and we end up with less BTC than needed to purchase 10 USD for the merchant, the difference is paid from funds in the community pool. Most of the time the community pool grows but there are cases where we need to draw from it to fill the guaranteed settlement amount. If a merchant chooses BTC as settlement currency and his customers pay in BTC then then no slippage is applied. No conversion, no slippage.

Last Update: May 18, 2022

© COINQVEST LLC 2018-2023 · Terms of Service · Privacy Policy · KYC/AML Policy · Anti-Fraud Policy · Data Processing · License COINQVEST LLC (Company Number 0000970546) is a limited liability company incorporated at 54 Jedności Street, 65-018 Zielona Góra, Poland. COINQVEST LLC reports to the General Inspector of Financial Information and is authorized by the Polish Ministry of Finance to provide virtual currency exchange and custody services under Virtual Asset Service Provider number RDWW-311. Licensed and Regulated in the EU © COINQVEST LLC 2018-2023 · Terms of Service · Privacy Policy · KYC/AML Policy · Anti-Fraud Policy · Data Processing · License
Space cat likes space and he surfs on a space ship.